Privacy Policy

Last Updated: December 2024

Welcome to our fresh juice home delivery service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

Personal Information

When you place an order or create an account with our fresh juice delivery service, we collect the following personal information:

Full name and contact details (phone number, email address)
Delivery address and billing information
Payment card details and transaction history
Dietary preferences and allergies information
Order history and delivery preferences
Communication records with our customer service team

Technical Information

We automatically collect certain technical information when you visit our website:

IP address and browser information
Device type and operating system
Website usage patterns and navigation data
Cookies and similar tracking technologies
Location data for delivery optimization

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your fresh juice orders
Coordinating delivery schedules and routes
Processing payments and managing billing
Providing customer support and resolving issues
Sending order confirmations and delivery updates
Improving our products and services based on feedback
Marketing communications (with your consent)
Compliance with legal and regulatory requirements

GDPR Compliance Statement

We are fully committed to compliance with the General Data Protection Regulation (GDPR). Your personal data is processed lawfully, fairly, and transparently. We ensure data minimization, accuracy, and implement appropriate security measures to protect your information.

3. Data Sharing and Disclosure

We may share your information with trusted third parties in the following circumstances:

Delivery partners for order fulfillment and logistics
Payment processors for secure transaction handling
Technology service providers for website maintenance
Legal authorities when required by law or regulation
Business partners for joint promotional activities (with consent)

We never sell your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

SSL encryption for all data transmission
Secure servers with regular security updates
Access controls and employee training programs
Regular security audits and vulnerability assessments
Data backup and recovery procedures
Incident response protocols for data breaches

5. Your Rights and Choices

Under applicable privacy laws, including GDPR, you have the following rights:

Right to access your personal data
Right to rectify inaccurate information
Right to erase your data (right to be forgotten)
Right to restrict processing of your data
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies necessary for website functionality cannot be disabled.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Order history and transaction records are typically retained for seven years for accounting and legal compliance purposes.

8. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or website notifications. Your continued use of our services constitutes acceptance of the updated policy.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer through the contact methods available on our website. We are committed to addressing your concerns promptly and transparently.